ShipStation Integration

Are you looking for an easier way to ship orders than ever before? Our ShipStation integration streamlines the fulfillment process by allowing you to send orders placed on OMG stores directly to ShipStation.

With the ShipStation integration, you'll save time by having increased visibility on order shipments. You will also be able to ship internationally, access EOD manifests, adjust to heightened shipping demands, and provide convenient shipping options, to better meet your customer's needs.

This integration allows you the option to choose which shipping solution works best for your business. 

Important Note: You will have to sign up for ShipStation, have an account, and be familiar with shipping functionality from their platform.

How to set it up

1) Go into Dealer Settings and click on the Integrations tab

2) Click Settings next to the ShipStation Integration → You will see 3 fields that will be used to create a ShipStation “Custom Store”

3) Log into ShipStation and click on the gear in the upper right. This will take you to a page where you will set up a Selling Channel

4) Under the Import Orders Section, there is a link for “Selling Channels”. Click Selling Channels and you will see a green button to connect to a store.

5) Once you click Connect you will be prompted with a logo table, but OMG won’t be there. You will have to type in “Custom Store”

6) After clicking on Custom Store, you will get a pop-up form asking for URL/Username/Password

7) Enter the information listed from the OMG screen where the process began

8) After inputting the credentials into ShipStation, you will click Connect in the lower right hand corner. 

After following each step, orders placed on the OMG platform will begin to pull in. By default, ShipStation will only pull in orders from the last seven days. If orders were placed on the OMG platform further back than seven days, you will need to contact ShipStation support and ask them to change the window from seven days to however many days back to pull in the desired orders.

A Few Things to Remember 

• You will have to sign up for ShipStation, have an account, and be familiar with shipping functionality from their platform.
• OMG Support does not service ShipStation functionality.
• ShipStation functionality does not come into the OMG platform.  Once labels are created on the ShipStation platform, the tracking number will be populated on the OMG Shipping screen, but it will be purely informational.
  
• If you choose to use the ShipStation integration you won't be able to create labels in the system using our Shippo integration.  You can disconnect the ShipStation integration at any time, which will return the Shippo functionality within the OMG platform.
• When the ShipStation integration is turned on, the Shipping page will no longer display the Label Status column.

Common Store Errors

Below is a list of common error messages that can occur with selling channels connected to ShipStation. These are custom error messages that are provided by us since the ShipStation system doesn’t allow us to explicitly inform about an error in the response body. If you are receiving one of the errors listed below, but the Possible Solutions do not help you resolve your issue, please contact OrderMyGear’s Support team.

401 Unauthorized
This error typically is returned when the provided credentials don’t match with the ones provided by OMG.

Common reasons for this error include

• The credentials generated have been updated

Possible solution

• Retry copying the credentials auto-generated by the integrations page.

• Verify all the characters has been copied when entering the credentials.

409 Conflict
This error typically is returned when already found a previous tracker associated to a tracking number/code

Common reasons for this error include

• A tracking number has previously set to the order

Possible solution

• Retry the operation, if persist please get in touch with our customer support.

433 Integration deactivated
This error is gotten whenever an integration was successfully fetched but is inactive.

Common reasons for this error include

• The ShipStation integration has been disabled in our system

Possible solution

• Re-enable your ShipStation integration in the integrations page

434 SKU build failed
This error is gotten when building the SKU for a specified order product

Common reasons for this error include

• A product’s sku was malformed

Possible solution

• Review the order products checking if there’s any unexpected character not accepted by ShipStation

435 Order Validation
Defines an error message when the order fields from an order don’t meet the requirements specified in order to be a valid order.

Common reasons for this error include
The order didn’t meet the criteria for accept it as a valid order.

Possible solution

• Verify the incoming data for making sure your order can be imported by ShipStation.

436 Parsing field failed
Defines an error message when a field was parsed into a different format than expected.

Common reasons for this error include
During the communication with OrderMyGear, ShipStation provided unexpected fields that don’t have a valid format for our system.

Possible solution

• Retry the operation, if persist please get in touch with our customer support.Any other error code (>=500) retrieved is not considered as a common error, please contact with our customer service so we can attend your issue as soon as possible.