Accounting FAQs

This article contains a number of Accounting related frequently asked questions. Use the table below to skip to the appropriate question. 

 

Table of Contents:

Finding Invoice Statements
Finding Deposit Statements
Using the Transaction Report for Deposits
Finding Your OMG & CC Fee Percentages
OMG Fee & CC Processing Fee Explanation
Payout Schedules
Accounting Report 
Disputes & Chargebacks (Billing)

 

Finding Invoice Statements:

Step 1: Click the Accounting tab, found in the bar at the top of your page, or click here to go there directly.

 

Step 2: To view an Invoice, click on the Invoice button on the left-hand side of the page.

 

 

Step 3: To view a specific invoice statement, click on an invoice number.

 

Step 4: Invoices provide breakdowns of assessments by store and by order, as well as provide a short description of each type of fee charged.

 

Finding Deposit Statements:

Step 1: Click the Accounting tab, found in the bar at the top of your page, or click here to go there directly.

 

Step 2: To view a Deposit, click on the Deposit button on the left hand side of the page.

 

Step 3: To view a specific deposit statement, click on a deposit ID. 

 

Pro Tip: If you see a debit on the Deposits Tab, that means your account balance went negative for more than 24 hours – this is usually a result of mass refunds while no active stores are running to bring in orders to offset the large refund amount.

 

Step 4: Deposits provide breakdowns by store and by transaction and include the OMG fee and Processing fee withheld.

 

Step 5: You can click on a store in the deposit to get a breakdown of the store's Base Product Price, Product Option fee, any other fees you've added, shipping fees, and/or sales tax.

 

Using the Transaction Report for Deposits:

You can access Transaction Reports for your stores if you would like to view deposit amounts in more detail.

The Transaction Report allows you to view which orders were on a particular deposit, fees deducted, etc.

 

Step 1: Click the Accounting tab, found in the bar at the top of your page, or click here to go there directly.

 

Step 2: Click on the Transaction Report on the left-hand side.

 

Step 3: Click on the Deposits option under the Filter transaction by date range OR deposits section.

 

Step 4: Select one or more deposits you'd like to see more details on from the dropdown menu.

 

Pro Tip: Click Deselect All and then check the deposits you want to include.

 

Step 5: Check or uncheck all information you'd like to include in your Transaction Report. The information you can select includes Transaction Information, Order Information, Customer Information, and Deposit/Invoice Information.

 

Step 6: Once finished choosing information, click on Download Report to download the report right now or Email Report to download the report in the background and email you the report.

 

Finding Your OMG & CC Fee Percentages:

Step 1: Hover over the gear icon in the upper right-hand side of the screen and click on Dealer Settings.

 

Step 2: Click on OMG Payments on the left-hand side of the page.

 

Step 3: Here you can see your OMG fee and Credit Card Processing fee rates

 

OMG Fee & CC Processing Fee Explanation:

• OMG Fee: This is our fee based off TOTAL CART VALUE.
  • OrderMyGear deducts the OMG and CC fee prior to depositing the funds into your account.
  • If no credit card is collected, such as a Purchase Order store (cash transactions), we will invoice for the OMG fee separate from deposits.
  • The CC processing fee is forfeited on cash transactions.
    
    
• CC Processing Fee: These are the credit card processing fees from Stripe, our credit card processor, NOT fees you may have set up on your store. 

 

Payout Schedules:

• You can receive multiple stores per deposit on a Weekly or Daily basis.
  • These deposits will include funds from transactions across all active stores during a set period of time.

• Our new Advanced Deposits feature allows you to choose how you would like to receive your funds for a fee of $0.95 per deposit.
  • You have the option to receive a deposit per store, provides you the option to only receive funds when a store closes, and allows you to add a delay to your deposit.
  • More details can be found here in the advanced deposit article.

 

Accounting Report

Each store has its own Accounting Report where you can see all deposits and invoices related to that store.

 

Step 1: Locate the store with the Accounting Report you'd like to open.

Step 2: Click on the Accounting Report tab on the bottom left hand side of the screen.

 

Step 3: In the upper right section you can see the Total Collected, OMG fees, Credit Card fees, Invoiced Fees, and Net Revenue of the store.

 

Step 4: The Invoices section shows if this store has any artwork fees, creation fees, deposit fees, OMG fees, or shipping fees.

Step 5: You can click on the Invoice ID to go to that specific invoice for more details. 

 

The Deposits section will show you the status of a particular deposit, how much was collected, the OMG fees, Credit Card fees, and the net deposit amount. 

You can click on the Deposit ID to go to that specific Deposit for more details.

 

Pro Tip: Open Balance means the funds will be in an upcoming deposit. 

 

Disputes & Chargebacks (Billing):

In the Billing Tab, you can view the customer chargebacks, invoices, and the bank or credit card you have on file for Invoices Only.

 

Step 1: Hover over the settings icon on the upper right-hand side of the screen.

Step 2: Click on Dealer Settings.

 

Step 3: Click on Billing on the left-hand side.

 

Step 4: The dispute information can be found under the Payment History section:

 

If a dispute is received, OMG sends a summarized email to the billing email on file with details and suggested next steps.

 

For security purposes, you must contact OrderMyGear to update any information for Deposits. If you don’t have the Billing Tab, please contact support@ordermygear.com and we’ll work with your account administrators to get you access. 

 

Any evidence received, such as tracking numbers, email correspondence with the customer, CC statements, etc. should be sent to disputes@ordermygear.com as we submit this info on your behalf to our CC processor to ‘fight’ your case.

• We always recommend reaching out to the customer in case they disputed was filed in error — if that’s the case, the customer needs to simply drop the dispute with their bank and provide a credit card statement and/or official bank letter from their bank confirming the reversal.
• Disputes do take up to the full 60 days to be reviewed by the customer’s bank.

To learn more about the dispute process please click here.