Refund the Tax/Fee on Orders

Here are the steps to refund the tax and/or fees on an order that has been placed in your store.

Step 1: Go to "Edit Store".

Step 2: Go to the "Taxes & Fees" tab.

Step 3: Either toggle the calculated tax off or remove the manual tax and any fees you are wanting to refund.

Step 4: Go to the customer's order.

Step 5: Click "Edit" on the lefthand sidebar.

Step 6: Go to the "Products" tab within the order.

Step 7: At the bottom of the order, click "Update", the sales tax and any fees you turned off will be removed and the amount will automatically calculate.

Step 8: Go to the "Charges & Refunds" tab, select the "Refund Method" via the drop-down, and press "Submit Refund".

Step 9: Once complete, remember to go back and add the tax/fees to the store, if needed, so no other orders are affected.

For more information on refunding products or shipping within an order, take a look here. For information on refunding the entire order, take a look here.