Special care must be taken when making edits to orders containing tiered shipping. With this guide, you'll discover how to make order edits like a pro!
Update Tiered Shipping
Step 1: Click the word Edit — located to the right of the shipping method.
Step 2: Select Tiered Shipping from the select shipping method dropdown.
Step 3: Click the green Update button.
Step 4: The shipping price will now show the correct amount for the quantity ordered!
Step 5: Before we can save this order, we must charge the credit card on file.
Step 6: Click on the Charges & Refunds tab.
The amount due should equal the total due on the previous page. You cannot type in a new number here, as everything must match with the order.
- (Optional) Type in a description of why you are making a new charge.
Step 7: Select a payment method from the dropdown menu. If the customer paid with a credit card, that card should be on file. You can also choose Cash or Check.
Step 8: Click on Submit Charge to complete the charge.
Step 9: Make sure to hit the green Save & Return button to save all your changes.
Once the order has been updated, a new receipt will be generated, which you can download and provide to the customer to show them the changes have been completed!
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