Shipping Label Invoicing
When purchasing a shipping label through OrderMyGear, you are paying for the postage. If you are using USPS, we will invoice you for the shipping cost just like we do for artwork creation fees, store building, etc. You can locate your invoices by going to the Accounting section of your OrderMyGear account. If you are using your own carrier accounts such as UPS or FedEx, you will be billed directly in your carrier account.
Shipping Label Refunds
If you create a shipping label that you end up not needing, you can be refunded for that label. How you go about refunding a shipping label depends on the carrier for which the label was created
We will refund your label as long as it has not been scanned. This may take up to 14 business days and will appear on an invoice.
1. Go to your Shipping page in a store and locate the shipment you would like to refund
2. Click the dropdown button on a shipment and choose "Refund Label"
NOTE: USPS automatically refunds a label after 30 days if it has not been used.
You may need to request a refund for your shipment with the carrier directly. FedEx does not charge you until a label is actually scanned whereas other carriers such as UPS or Canada Post charge at purchase.
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