Tip of the Week: Order Status Tracker (7/19)

91% of consumers actively track the status of their online orders.* With our Order Status Tracker, consumers can easily view the status of their order whether it's been processed, shipped, complete, or even backordered.

• Improve the customer experience with better visibility of orders
• Reduce customer inquiries by allowing them to view the current status
• Easily view the status of an entire order or specific items within an order 

How to set up the Order Status Tracker:

1. First, ensure that you have Custom Statuses set up for your account. Create descriptions for status labels to make the order status as clear as possible to the customer. 
2. Once you have set your statuses and descriptions, you can enable the Order Status Tracker for consumers. You can enable this on the Product level or the Order level.
3. Consumers can track the status of their order via confirmation email or by adding "/orderstatus" to the end of a store URL.

Reach out to your Client Success Manager for training on a specific feature or view our full list of OMG Tips of the Week for time-saving tips & tricks.

Source: 1 BusinessWire - Order Tracking & Visibility Report