Need to find an order to refund, edit, or check? Our software lets you find order in a couple of ways!
Using the Search Bar
This method is the easiest way you can search for an order. The very important detail that should need to secure is the order ID itself.
Step 1: Click on the search bar at the top of the application.
Step 2: To find an order, start typing in the order ID. After you enter the order ID, two tabs will appear underneath the search bar: Stores and Orders.
Step 4: Click the Orders tab.
Step 5: Once you enter the correct order ID, the order details will immediately populate. It should include the name of the store where the order was placed, the order number, the customer name, the date when the order was created, and the amount.
Step 6: Click on the order to go directly to that order's overview page.
Using the Transaction Search Bar
Step 1: Click on the Accounting button at the top of our application.
Step 2: In the Transactions page, click on the magnifying glass to bring up the search bar for transactions.
Step 3: By clicking on the dropdown menu, you can search for Order ID, Billing First Name, Billing Last Name, Player First Name, Player Last Name, Sale Title, and Sale Code.
Step 4: Type in the corresponding information for the category you’ve chosen, and press "Enter" to initiate the search.
Step 5: You can double-click anywhere in the blue box that’s highlighted in red to go to the order page.
If you are looking for an order to do a refund, click here to learn how to refund an order in full correctly, or click here to learn how to edit an order for replacing/removing products.
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