Adding A Coupon After An Order Has Been Placed

Have you ever had orders come in before properly setting up the store? If you have forgotten to add a discount and orders have already come in, our software allows you to edit the order, add in the discount, and then refund the associated card. 

• Locate the store of the order you want to add a discount to. 
• If the store is currently open, we need to make sure the store is closed. This will ensure no orders come in while we have a discount on the store.
• Click on Edit Store.

• Click on the Close store on section and choose yesterday's date.

• Now that the store is closed, click on the Taxes & Fees section to add a discount to the store.

• Click Add Coupon.

• If you've previously made a coupon, select it from the dropdown menu.
• If you need to make a new coupon, click on Create a new Coupon.

• Click here for more detailed instructions on how to create a coupon.
• Enter a name for the coupon. This will show up on the receipt.
• Select a Coupon type. 
• Enter an amount to discount.
• Do not add a coupon code. 
• Click Save.
• This will add an automatic discount to all orders on the store, which is why we closed the store in the beginning. We now need to edit the order to add the discount.

• Locate the order you want to edit. 
• Click here to learn how to find an order.
• Click on Edit to edit the order.

• Click on the Products tab.

• The new coupon should now be shown.
• Click the green Update button to update the order to include this coupon. 

• Once updated, a new Total Due should appear. 

• Click on Charges & Refunds. 

• Select a refund method using the dropdown menu.
• Click on Submit Refund.

• Once all the orders you need to update have been updated, we need to delete the refund from the store.
• Click Go Back to go back to the store.

• Click Edit Store again.

• Click on the Taxes & Fees tab.

• Click on the X button to delete the coupon from the store.

• Click the red Delete button to confirm.

• If you closed the store, we must reopen it again.
• Click on the General tab. 

• Click on the Close Store On date and choose the correct close date.

• Click on the green Save Changes button.

Sometimes it's inevitable that you need to change something about an order after it's been placed. Luckily, OrderMyGear makes it easy to make these adjustments!

Click here to learn how to add a new product to an order.
Click here to learn how to exchange a product within an order.
Click here to learn how to refund products and/or shipping on an order.